We are pleased to inform you that we have resolved the issue related to certain email automations that were triggering incorrect responses. The following automations have been fixed and are now functioning as intended:
- Monthly Donation Repair: Notifications to canceled recurring donors have been successfully rectified. This automation will only be triggered for active recurring donations with payment collection issues, prompting donors to update their payment methods.
- Welcome New Donor (Email): Welcome emails to existing recurring donors have been addressed and are now being sent correctly. This notification will only be triggered for new donors, both one-time and recurring.
While we have conducted thorough testing to ensure the issue is fully resolved, we value your feedback. If you notice any unexpected behavior in the automation features, please don't hesitate to reach out to us at support@kindest.com.